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My seeds didn't germinate? What should I do?Updated 5 months ago

Germination Guarantee

Our customers' satisfaction is our top priority, and we fully recognize the frustration that can arise when seeds fail to germinate. That's why we have our Germination Guarantee, which serves as a commitment to compensate customers if their seeds do not successfully germinate. This guarantee is applicable to all seeds purchased from us within a designated time frame and can be claimed once per order. You can submit a Germination Guarantee form HERE for replacements! 

Details Germination support articles

We have many articles about germinating cannabis seeds, which should provide you with adequate guidance to avoid seeds not germinating. Please make sure you have followed this information to the best of your ability.


GUARANTEE TIME

  • 120 days
  • Guarantee starts the day after delivery
  • Seeds must be germinated using the paper towel method.

TERMS

  • Single Claim Per Order: Each order is eligible for a single claim. If you don't germinate all the seeds at the same time, the guarantee applies exclusively to those claimed, not to any others germinated at a different time.
  • Adherence to Guidelines: The germination guarantee is contingent on following our germination and storage guidelines. We may request reasonable evidence to confirm compliance, such as images showing the seeds on a damp paper towel or in an appropriate container.

CONDITIONS (Refer to the image for detailed conditions)

Option 1: Germination Before 120 Days Post-Delivery

  • Provide images of:
    • All seeds (germinated and ungerminated)
    • Proof of date (e.g., newspaper or mobile phone with date)

Option 2: Germination After 120 Days Post-Delivery

  • Provide images of:
    • All seeds (germinated and ungerminated)
    • Proof of date (e.g., newspaper or mobile phone with date)
    • Storage medium used with a detailed description

WHERE TO CLAIM?

In the event of non-germinated seeds, please submit a germination guarantee form for replacements 

 https://customerservice247.typeform.com/to/B0at5Y92?typeform-source=seedsupreme.com


DISCLAIMER: Free seeds are not covered under our germination guarantee.

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